Introduction
International Women’s Day is a special day to celebrate women’s social, economic, cultural, and political achievements worldwide. At TIRAH, we are proud to be part of this movement and are committed to creating a world where women can thrive and reach their full potential.
As a tech and outsourcing startup business in Africa, we present many unique opportunities for women. We provide access to resources, mentorship, and networking opportunities, and our team works tirelessly to champion women’s rights and gender equality. Through our work, we aim to inspire a new generation of women leaders who will continue to break down barriers, shatter stereotypes, and drive innovation in Africa.
This International Women’s day, join us in celebrating the brilliant women at Tirah and their exceptional contributions to the company.
Marie Celine – Head of the customer service team at TIRAH
As the leader of the customer service team, Marie has played a crucial role in increasing the team’s efficiency and effectiveness. She deeply understands what it takes to deliver exceptional customer experiences. When she became the head of the customer service team at TIRAH, she immediately identified several areas where the customer service team could improve.
Firstly, she implemented a routine training program for the team. The program focuses on developing the team’s communication skills, problem-solving abilities, and product knowledge. It also ensures that the team is always up-to-date with the latest software and best practices in customer service.
Secondly, she mentored all team members and helped them develop essential customer services skills such as empathy, multi-tasking, and attention to detail. She also fostered a culture of collaboration and teamwork within the customer service team. Marie recognized that every team member brings unique skills and experiences to the table and encouraged everyone to share their ideas and insights. As a result, she has created a more cohesive and effective team by fostering a culture of open communication and collaboration.
Thanks to Marie’s leadership, the customer service team at TIRAH has seen significant improvements in efficiency, productivity, and customer satisfaction. Her dedication to delivering exceptional customer experiences and her focus on continuous improvement has made her an invaluable asset to the company. Under her leadership, Tirah’s customer service team has provided one of the most efficient 24/7 customer services to several UK companies.
Winifred Tetteh – Remote Executive and Virtual Assistant
Meet Winifred, a highly efficient remote executive and virtual assistant at Tirah. Winifred has been working remotely for several years and has proven to be an excellent asset to the company.
As with most remote jobs, working at Tirah can be incredibly fast-paced. However, she has overcome all obstacles by utilizing her skills and expertise to excel in her role. She is always prompt in responding to emails, messages, and calls and ensures that all tasks are completed within the designated timeline. Her exceptional attention to detail has also earned her colleagues’ and clients’ trust and confidence.
In addition to her outstanding work performance, Winifred is also actively involved in mentoring other women in the workplace. She believes in empowering other women and creating a supportive work environment. Her dedication to promoting diversity and inclusion has earned her the respect and admiration of her colleagues and clients.
Lily Boahene & Jacqueline – Social Media Managers & Customer Service Agents
Meet Jacqueline and Lily Boahene, our social media managers and customer service agents. Their passion for social media and commitment to providing excellent customer service have been invaluable assets to Tirah.
They are experts in creating engaging social media content that resonates with Tirah’s target audience. They are always up-to-date with the latest social media trends and algorithms. Thanks to their efforts, Tirah’s social media pages continue attracting many followers, increasing brand awareness and customer engagement. They have helped the company grow its online presence significantly.
Besides their social media skills, they are also excellent customer service agents. They are patient, empathetic, and always willing to go the extra mile to ensure that Tirah’s customers are satisfied. They handle customer inquiries and complaints professionally and efficiently and provide prompt solutions.
Their dedication to providing excellent customer service has earned them the trust and loyalty of Tirah’s customers, and they have received several commendations for their outstanding designs.
